FAQ
How can I access the Mr.Cooper Group Platform?
To access the Mr.Cooper Group Platform, you need to be a corporate employee of the company.
Please visit the website and register using your corporate email ID. Once registered, you can log in using an OTP sent to your registered email ID or using the password that is fill while registration. If you are having trouble accessing the store, please reach out to the customer service department.
How can I access the Mr.Cooper Group Platform?
What kind of merchandise is available on the Mr.Cooper Group Platform?
Our Mr.Cooper Group Platform offers a wide range of company-branded merchandise, including Apparels, Drinkware, Bags, Accessories, Sustainable Products etc.(You can explore the store to see the complete collection of available items).
What payment methods are accepted on the Mr.Cooper Group Platform?
We accept various payment methods, including credit/debit cards (Visa, Mastercard), wallets, etc. During the checkout process, you will be able to choose your preferred payment method and provide the necessary details to complete the transaction.
What if my credit card is debited during a transaction but I don't receive any confirmation email?
We apologize for any inconvenience caused. Please do not worry, you can call our customer service team, explain the situation, and we will assist you in the best way possible.
How long does it take to process and ship Mr.Cooper Group Platform orders?
Order processing times may vary depending on the availability of the items and the current order volume. All details are mentioned on each product page in the shipping section. Typically, orders are processed within 4-5 business days details information is added Shipping And Delivery. After processing, shipping times will depend on your location and the chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.
What if I received a damaged or incorrect item in my Mr.Cooper Group Platform order?
We apologize for any inconvenience caused. If you received a damaged or incorrect item, please contact our customer support within two working days of receiving your order. Provide them with your order details and a description or photo of the issue. Our support team will assist you in resolving the problem and arranging for a replacement or refund, if necessary.
Are there any discounts or promotions available on the Mr.Cooper Group Platform?
Yes, we occasionally offer discounts and promotions on the Mr.Cooper Group Platform. Keep an eye on our website, newsletters, or company communications to stay updated on any ongoing or upcoming offers. Additionally, as a corporate employee, you may be eligible for exclusive discounts or special promotions. Check the website or inquire with the HR department for more information.
How can I contact customer support?
- You can contact FOXBOX Rewards team on the below touchpoints: –
Contact - (+91) 8655004477 - Timings - Monday - Friday - 10 AM: 6 PM
Email – escalations@foxboxretail.com
You can also WhatsApp your concern/request on the given number and we shall get back to you during working hours. We will be more than happy to help you.
Is there any tracking facility available?
For every order, the tracking details will be shared with the users via SMS & Email. Also, they can track the status on the platform.