FAQ

How can I access the Rocket Platform?

To access the Rocket Platform, you need to be a corporate employee of the company.

Please visit the website and register using your corporate email ID. Once registered, you can log in using an OTP sent to your registered email ID or using the password that is fill while registration. If you are having trouble accessing the store, please reach out to the customer service department.

How long does it take to process and ship Rocket Platform orders?

Order processing times may vary depending on the availability of the items and the current order volume. All details are mentioned on each product page in the shipping section. Typically, orders are processed within 4-5 business days details information is added Shipping And Delivery. After processing, shipping times will depend on your location and the chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.

What if I received a damaged or incorrect item in my Rocket Platform order?

We apologize for any inconvenience caused. If you received a damaged or incorrect item, please contact our customer support within two working days of receiving your order. Provide them with your order details and a description or photo of the issue. Our support team will assist you in resolving the problem and arranging for a replacement or refund, if necessary.

How can I contact customer support?

- You can contact FOXBOX Rewards team on the below touchpoints: –

Contact - (+91) 8655004477 - Timings - Monday - Friday - 10 AM: 6 PM

Email – escalations@foxboxretail.com

You can also WhatsApp your concern/request on the given number and we shall get back to you during working hours. We will be more than happy to help you.